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Are You Prepared for Your ERP Implementation?

on Sep 23, 2014 1:00:00 AM By | FullQuota Editor | 1 Comment | Enterprise Resource Planning (ERP) Blog Posts
Most firms, especially small and midsized companies, have a goal of growing their business. At some point in this growth you will need to implement an Enterprise Resource Planning (ERP) system. An ERP implementation can be an overwhelming project for those firms that are not prepared for it. It is precisely these firms that are at risk of experiencing an unsuccessful project. If you want to be prepared, consider the following steps.
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Is a Lack of Integration Holding Your Business Back?

on Sep 9, 2014 1:00:00 AM By | FullQuota Editor | 0 Comments | Enterprise Resource Planning (ERP) Blog Posts
Does your business use an Enterprise Resource Planning (ERP) solution? If you’re reading this, then the answer is probably yes. Or, at least, you’re interested in purchasing one. What about a Customer Relationship Management (CRM) software? You know, so you can manage leads, customers, opportunities, quotes etc.? How do you sell your product? Maybe through a catalog or retail outlet? Maybe through a web store? If a web store, on what platform is your e-commerce site built? I’m throwing a lot of questions at you but here is the really important one: If you’re using two or more software systems to run your business, how are they talking to each other? How are they integrated with one another so you’re tracking sales, receivables, and payables? A proper system integration ensures you’re not duplicating data and effort by maintaining uniquely identifiable customer records, inventory counts and order data which are the same in each system.
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5 Most Important E-commerce Metrics to Monitor

on Sep 4, 2014 1:00:00 AM By | FullQuota Editor | 0 Comments | Retail e-Commerce Blog Posts
How do you know if you have a successful online business? There are certain e-commerce metrics that every online business must monitor and manage. These metrics track sales value, profitability, and the customer experience. Below are the five most important e-commerce metrics to monitor. Customer Acquisition Cost (CAC) In order to attract customers to your web store and complete a sales transaction with them you will incur many different costs along the way. What are the total costs associated with obtaining one customer?
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Are You Choosing the Right ERP Software for Your Business?

on Aug 27, 2014 1:00:45 AM By | FullQuota Editor | 0 Comments | Enterprise Resource Planning (ERP) Blog Posts
Enterprise Resource Planning (ERP) solutions exist to help companies manage everything from assets to operations and future outlook. Choosing the right ERP software is an important decision in the life of every business and will have a long-lasting impact. Several considerations should be factored into the ultimate decision.
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3 Keys to a Comprehensive E-commerce Strategy

on Aug 19, 2014 1:00:18 AM By | FullQuota Editor | 0 Comments | Retail e-Commerce Blog Posts
By now we all know that ecommerce is an important sales channel for distributors, or any business for that matter. But knowing this is not enough. In order to deploy this channel successfully an ecommerce strategy is critical. This planning helps you to determine what your goals are, where you currently are with your ecommerce capabilities, and where you want to go.
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3 Process Improvement Tools to Make Your Business More Efficient

on Aug 7, 2014 1:00:23 AM By | FullQuota Editor | 0 Comments | CRM Trends Blog Posts
Poor business process can slow down even the most successful managers and their teams. Unless a team is following a well implemented and thought-out process for maintaining efficient operations, managers will see harmful bottlenecks in sales, order processing and fulfillment. To avoid these issues, we’ve put together a few tips for process improvement. Separate and analyze – Don’t try to tackle the whole process at once. This is surely a fatal step. Of course most, if not all, of your business processes interact with one another on a daily or weekly basis. Sales reps interact with finance and the order processing department communicates with fulfillment operations all the time. However, these processes can and should be separated into individual teams/departments and tackled one at a time.
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4 Customer Service Habits for Great E-Commerce Order Management

on Jul 24, 2014 1:00:23 AM By | FullQuota Editor | 0 Comments | Sales Order Management Blog Posts
If you’re using an e-commerce order management tool to track orders through a web store, it’s vital you manage the relationships with customers closely. A lax customer service plan in e-commerce will mean less customer loyalty and dwindling profits. We’ve assembled some tips which you might find vital in implementing an exceptional e-commerce order management system. Communicate with customers through every channel: One of the most important things to keep in mind is that multichannel sales is key. If you have a brick and mortar store, your customers should have the ability to purchase and return items both in person and online. If the sale is made in the store, the customer should be able to log a support case online or on the phone. If they want to return their item, don’t make them come back to the store location. Provide an easy to use reverse fulfillment option through your website. Establish a way for your customers to log support cases through your website. People are reluctant to pick up a phone or travel to a store location so giving them the option to email you through your site will increase the likelihood that you’ll get constructive feedback from your customer base. Providing multiple possible touch points for your customers will give them a sense of security and hopefully a desire to bring their business to you in the future. Track all customer interactions: Whether it’s a sale, a support case, or just a phone call with a question, you should be tracking every touch you make with your prospects and customers. E-commerce order management systems should have a viable Customer Relationship Management (CRM) option built in. By tracking interactions with customers, sales and support reps within your company will have access to the entire account history which will help them to make informed decisions on how to best work with a customer. Once again, this puts control of things into your team’s hands rather than leaving yourself in the dark about how sales and service operations within your company are working. This method also leaves your customer’s feeling taken care of and fosters trust in your company and how you do business. Provide an FAQ page: This may seem like a no-brainer, but provide answers to your most commonly asked questions on an easy-to-find page on your web site. This achieves a couple of things: First, it will allow your customers to answer their own questions about your products and services without having to call or e-mail you. Customers will thank you for not having to call you just to ask if you ship internationally or not. Second, it relieves some of the pressure on your sales and support staff. By cutting down on time wasted answering the same questions over and over, you will increase the efficiency of your e-commerce order management staff. Use the right metrics to analyze and improve customer service operations: By tracking closed web store sales, resolved support cases, and abandoned cart statistics, you can have greater insight into how your customers are interacting with your e-commerce system and hopefully improve as you go. Keep your staff on top of open support cases and unfulfilled sales orders. If you’re getting a lot of customers abandoning their shopping carts, have a workflow to send out e-mails to remind customers to buy. Keep an eye on products which are frequently abandoned so you can examine their description pages and add or remove detail which may be leading to customers changing their minds about the product. The age of multichannel e-commerce is upon us so be prepared with the right tools. A comprehensive e-commerce order management system is necessary to integrate your web store with multi-channel operations and track sales and support. Looking for more information about how to maximize your e-commerce order management system? Contact Business Solution Partners to speak to an expert today!
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Four Warning Signs Your Data Migration is at Risk

on Jul 17, 2014 1:00:21 AM By | FullQuota Editor | 0 Comments | CRM Trends Enterprise Resource Planning (ERP) Blog Posts
Data Migration is the process of transferring data from one computer system to another. There are many reasons that you would want to migrate your data including software or hardware system replacements, system upgrades, company or system consolidations, and relocation of data centers.
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