Your NetSuite
Lifeline.
Unlimited same business day† support from a team of experienced NetSuite pros.
BSP has expertise across the board with Product, Software and Service Companies. Our unparalleled Manufacturing and Distribution capabilities are where we really shine.
Reach Out Now
Our Team Is Standing By To Support You
Now Offering Two Levels of Expert NetSuite Support Services
With Transparent Pricing and a comprehensive Service Level Agreement (SLA),
Business Solution Partners is providing Superior Support Options for all of your NetSuite needs.
ADVISE
UNLIMITED NETSUITE SUPPORT
2% Annual NetSuite Spend
Per Month
Monday - Friday (Excluding Holidays)
ENHANCE
YOUR NETSUITE ADMINISTRATOR
4% Annual NetSuite Spend
Per Month
Monday - Friday (Excluding Holidays)
BSP Support Packages require a minimum 1 year commitment and are billed monthly. Advise and Enhance Support pricing is dependent upon your Total Annual NetSuite License Expenditure (AAR). Minimum monthly rate shall be $600 for Advise, $2500 for Enhance. BSP Managed Service is sold at fixed rates. Support available 9:00am - 5:00pm North American Hours (i.e. we're open 9-5 on the East Coast and West Coast)
†Guaranteed Support - Business Solution Partners guarantees same-day response to any support request received before 3pm EST. Support requests received after 3pm EST are guaranteed a next day response. Advise and Enhance tiers guarantee access for two (2) client employees to utilize the resources of a BSP Support Team member. BSP Managed Service can include SuiteScripting or customization of forms, reports, dashboards and fields. Projects that are scoped at less than 20 hours are eligible for BSP Managed Service.
With Advise, I can get support for Existing Implemented Features, Standard Report Customization, Saved Searches, Dashboards, Form Customization, Custom Fields, Workflows, Role Permissions from BSP's expert team.
Advise Support Service
Helping NetSuite Users unlock the potential of their portal.
With Enhance, I get even more!
Standard Report Creation..., Saved Search Creation..., Custom Form Creation..., Workflow Creation..., User Creation..., Access Provisioning..., Role Permission Administration...
All of the benefits of an in-house NetSuite admin.
Enhance Support Service
Turbocharge your support experience today.
Supporting You Through Every Lifecycle Stage
We help companies mature with systems designed for scale. From financials first though complex manufacturing on a single platform that grows with you.
Organizations of every size can professionalize their approach to business management systems with a single unified platform for financial and operational performance.
We've got your back...
Whether you're a pre-revenue start-up, or a fourth generation family business, BSP has the experience to support your every need.
What Our Support Clients Say
Don't take our word for it... Hear what some of our Dedicated Support customers have to say.
I wanted to reach out and just tell you that we are floored by how outstanding your team has been to work with. JM, Rico, and Abhishek have all been great, JM in particular has been remarkable. He solved an issue we’ve had for years in about 15 minutes yesterday that’s going to help our team get 30 hours back a month.
John Lundy
Chief Financial Officer
I learned more in two weeks working with JM and Jody than I did in two years working with ACS. I can't tell you enough how much I appreciate the support resources at Business Solution Partners.
Allen Bishop
SVP - Accounting & Finance
I only have great things to say about Team BSP, and Karen in particular. I enjoy the relationship we have because they understand the intricacies of my business. Karen is always quick to engage my needs and provides a high level of NetSuite expertise to ensure I'm making the most of my NetSuite deployment.
Scott Brannigan
Head of IT
Want A Support Team Aligned With Your Business Objectives?
Contact Us for the Ultimate NetSuite Support Experience...
Explore Our Other Support Options
NETSUITE ASSESSMENT
Maximize Your NetSuite Investment
Comprehensive analysis and advice from a team of seasoned NetSuite experts who have audited hundreds of deplyoments.
MANAGED SERVICE
High Engagement, Low Commitment
Solve for advanced NetSuite needs, including SuiteScripting and development heavy tasks, with minimal commitment and flexible terms.
PRO SERVICES
Time & Material and/or
Fixed-Fee Projects
Engage our Professional Services team for either Fixed-Fee or Time & Material projects that are expected to take > 40 hours.