"The starting point for improvement is to recognize the need. This comes from recognition of a problem. If no problem is recognized, there is no recognition of the need for improvement. Complacency is the archenemy of KAIZEN." Masaaki Imai - "Kaizen: The Key To Japan’s Competitive Success" (1986) Welcome to the second in our series of Blog Posts on Continuous Improvement. In our last post, we introduced the concept of Continuous Improvement and discussed some of the benefits associated with the practice. But we have to admit that this concept is neither new, nor novel.