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Get Unlimited, Same Business Day Support* From Our Experienced NetSuite Pros
Your Guide To Exactly What Features Are Included In Our Support Tiers
|Support of Existing Implemented Features|
|Standard Report Customization Help|
|Standard Report Customization Creation|
|Complex Report Creation & Customization (requiring Scripting, SQL, Complex Formulas, Advanced PDFs)|
|Saved Search Help|
|Saved Search Creation|
|Complex Saved Search Creation (requiring Scripting, SQL, Complex Formulas, Advanced PDFs)|
|Dashboard Help (For Pre-Existing Dashboards)|
|Form Customization Support (For Pre-Existing Forms That May Be Broken Or Need Adjustments)|
|Custom Form Creation (Not Including Forms Requiring Custom Scripting)|
|Complex Form Creation (including forms that require custom scripting)|
|Custom Field Support|
|Complex Field Creation (including fields that require custom scripting)|
|Workflow Support (Pre-Existing Workflows, No Scripting)|
|Workflow Creation (Not Including Workflows Requiring Custom Scripting)|
|Complex Workflow Creation (including workflows that require custom scripting)|
|User Creation and Access Provisioning|
|Role Permission Support|
|Role Permission Administration|
|New Release Testing (w/ Client Provided Template & Test List)|
|Annual Customer Engagement Session (a $2000 value!)|
|Semi-Annual Customer Engagement Session (a $4000 value!)|
|General NetSuite Consulting and Implementation of New Modules or Features|
|Custom Application Support including Scripting, Integration or Software Development|
|End User Training|
|Flex Hours include for Transform Support
calculated hours per month = .01% x NetSuite AAR (i.e. $100,000 yearly AAR = 10hrs. per month)
*BSP Support Packages are billed monthly. Pricing is dependent upon your Total Annual NetSuite License Expenditure (AAR), as calculated by tier. Minimum monthly rate shall be $600.
Guaranteed Support - Business Solution Partners guarantees same-day response to any support request received before 3pm EST. Support requests received after 3pm EST are guaranteed a next day response. Advise and Enhance tiers guarantee access for two (2) client employees to utilize the resources of a dedicated BSP Support Team member. The Transform tier guarantees access for three (3) client employees to utilize support resources. Transform clients may purchase access for additional team members to utilize support resources for $1000mo. per team member. Transform clients receive "Flex Hours" with their contract equal to .01% of Total Annual NetSuite License Expenditure. Transform clients may purchase additional Flex Hours at the discounted rate of $200hr.
ERP | Accounting | OneWorld | CRM | SuitePeople | PSA | SuiteCommerce | BI
Everyone needs a lifeline from time to time. Business Solution Partners basic support package provides just that - expert advise for all your NetSuite needs.
Our basic support is designed for customers with the bandwidth and resources to take action on our recommendations, but need help understanding the functionality, process or strategy behind the solution. With our expert team guiding your in-house efforts, there is nothing you can't accomplish with NetSuite.
Don't have the bandwidth or personnel needed to perform critical administrative tasks in your NetSuite Portal? Let Business Solution Partners Enhance your Oracle NetSuite experience with Admin Level Support.
With this package, you get all of the advice and guidance of our basic package, PLUS the administrative resource you need to execute. Our support team will act as your Netsuite admin, managing tasks from users and roles to forms and fields.
Transform your approach to NetSuite with support services designed for the highly customized portal. In addition to all the features of the Advise and Enhance programs, you'll receive a monthly allotment* of "Flex Hours" to use as you see fit.
Use your Flex Hours for End User or Administrator Training, Custom Scripting Needs or Advanced Formulas. You determine the best allocation of resources and we do all the work...
*"Flex Hours" are determined by Annual NetSuite Platform Spend.
Your Software Provider can deliver technical support, but what if your needs go beyond platform usage? Whether your company is looking to onboard new systems, get practical advise and support, or are simply looking for a regular resource to help your teams succeed with NetSuite, you should consider working with a SaaS Certified Partner.
Entrust Your NetSuite Support Needs To
The Experts At Business Solution Partners
We're standing by to help you unlock the power of NetSuite with the best support services team in the industry.
Our NetSuite Support Staff is way more than a technical support resource. We help with technology and process, and ensure that your teams can leverage our solutions through proper training.
Give your ERP team the support it deserves with a Support Package from Business Solution Partners.