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NetSuite Support

Your NetSuite Lifeline For Common Issues

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Get Unlimited, Same Business Day Support
From Our Experienced NetSuite Pros

Choose Flex Hours and/or Dedicated Support & Never Worry
About How Much It's Going To Cost To Pick Up The Phone Again...

SUPPORT OPTION #1
Flex Hour Monthly Recurring Service Packages

Solve For Your NetSuite Needs With Minimum Commitment and Flexible Terms

Flex Hour services include customizations, integrations, new module setup, complex report, saved search, workflow and form creation, end user and administrative training, new release testing, etc. – anything you need to make your NetSuite instance sizzle with efficiencies! Flex hours can even be used for SuiteScripting and Custom Application Development projects under 40 hours.

Work with a consistent team of NetSuite expert consultants for more efficient consumption of your hours, and better use of your time and resources. They will get to know your business over time, so you don’t have to start from scratch for each project.

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Flex Support Contract Details:

  • Choose from 7-25 Flex Hours per month over a 12, 24 or 36-month contract.
  • Flex Hours roll-over month-to-month but must be used within a contract calendar year.
  • Any scoped projects that require more than 40 hours of work shall be handled as a separate scoped T&M engagement.

Learn More About Flex Support
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SUPPORT OPTION #2
Dedicated NetSuite Support & Administrative Services

We Offer Two Levels of Dedicated NetSuite Support & Administrative Services

With Transparent Pricing and a comprehensive Service Level Agreement (SLA), Business Solution Partners is providing Superior Support Options for all of your NetSuite needs. Never worry about picking up the phone to ask questions and get answers... We'll even do the work for you! Just select your support level from our options below:

Advise
Unlimited, Professional NetSuite Support

2% Annual
NetSuite Spend
(per month)

  • 9:00am - 5:00pm (M-F, Excluding Holidays)
  • Solutions Driven Consulting
  • The "How To" - Not The "Do"
  • Covers In-Use Modules & Customizations
  • Requires In-House Resource To Execute
  • $600mo. Minimum Monthly Contract
Sign Up Today!

Enhance
Your Oracle NetSuite Administrator

4% Annual
NetSuite Spend
(per month)

  • 9:00am - 5:00pm (M-F, Excluding Holidays)
  • Advice Plus Action!
  • All The Perks of Basic
  • We Create Custom Reports & Searches
  • We Take On The Role of Admin
  • $2,500 Minimum Monthly Contract
Get Support Now!

*BSP Support Packages are billed monthly. Pricing is dependent upon your Total Annual NetSuite License Expenditure (AAR), as calculated by tier. Minimum monthly rate shall be $600.
Support available 9:00am - 5:00pm North American Hours (i.e. we're open 9-5 on the East Coast and West Coast)
Guaranteed Support - Business Solution Partners guarantees same-day response to any support request received before 3pm EST. Support requests received after 3pm EST are guaranteed a next day response. Advise and Enhance tiers guarantee access for two (2) client employees to utilize the resources of a dedicated BSP Support Team member. Dedicated Support & Administrative Services do not include SuiteScripting or Custom Application Development. SuiteScripting and Custom Application Development projects that are scoped at less than 40 hours are eligible for flex hours.

Learn More About Dedicated Support
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Our Support Matrix

Your Guide To Exactly What Services Are Included In Dedicated Support Tiers & Flex Hours

(we'll give you a hint... if it involves Custom Application Development or SuiteScripting, you'll want flex time)

Support Services Advise Enhance
Support of Existing Implemented Features BSP_Check1 BSP_Check1
Standard Report Customization Help BSP_Check1 BSP_Check1
Standard Report Creation   BSP_Check4
Saved Search Help BSP_Check1 BSP_Check1
Saved Search Creation   BSP_Check4
Dashboard Help (For Pre-Existing Dashboards) BSP_Check1 BSP_Check1
Form Customization Support
(For Pre-Existing Forms That May Be Broken Or Need Adjustments)		 BSP_Check1 BSP_Check1
Custom Form Creation
(Not Including Forms Requiring Custom Scripting)		   BSP_Check4
Custom Field Support BSP_Check1 BSP_Check1
Workflow Support
(Pre-Existing Workflows, No Scripting)		 BSP_Check1 BSP_Check1
Workflow Creation
(Not Including Workflows Requiring Custom Scripting)		   BSP_Check4
User Creation and Access Provisioning   BSP_Check4
Role Permission Support BSP_Check1 BSP_Check1
Role Permission Administration   BSP_Check4
Annual Customer Engagement Session
(a $2000 value!)		 BSP_Check1 BSP_Check1
Semi-Annual Customer Engagement Session
(a $4000 value!)		   BSP_Check4
Flex Services
Complex Report Creation & Customization (requiring Scripting, SQL, Complex Formulas, Advanced PDFs) BSP_Check3
Complex Saved Search Creation (requiring Scripting, SQL, Complex Formulas, Advanced PDFs) BSP_Check3
Complex Form Creation (including forms that require custom scripting) BSP_Check3
 Complex Field Creation (including fields that require custom scripting) BSP_Check3
Complex Workflow Creation (including workflows that require custom scripting) BSP_Check3
New Release Testing (w/ Client Provided Template & Test List) BSP_Check3
General NetSuite Consulting and Implementation of New Modules or Features BSP_Check3
Custom Application Support including Scripting, Integration or Software Development BSP_Check3
End User Training BSP_Check3
Admin Training BSP_Check3

Add Flex Hours to Advise & Enhance Plans
  • Add from 7 – 25 Flex Hours to your Advise or Enhance Unlimited Support and Administrative Service Options
  • Explore E-Flex Unlimited: Enhance Support & Administrative Services with Unlimited Flex Hours
  • Discounts available for 2 and 3-year contracts
  • Flex Hours can accumulate month-to-month but are to be used up in full by each anniversary date.
  • Any scoped projects that require more than 40 hours of work require a scoped T&M project or E-Flex Unlimited Service contract
  • Number of Flex Hours can be increased at any time.

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BSP has expertise across the board with product (distribution, manufacturing, retail & eTail), service, and software companies. Flex Hours can be used to setup, optimize, and automate any of these areas:

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Support For Your NetSuite ERP

  • Financial Management, Planning & Analysis
    GL, A/R, A/P, budgeting, forecasting, multi-book accounting, multiple tax IDs & currencies, localization, tax compliance, SOX compliance, revenue recognition, fixed assets, etc.
  • Supply Chain Management
    Purchasing & sales order management, inventory management, demand & supply planning, warehouse management, shipping/drop shipping/special orders, receiving, quality control.
  • Manufacturing
    Work Orders & BOMS, WIP & Routing
  • Professional Services Automation / Project Management
    Project Accounting, billing, resource management, timesheet, expense management)
  • Revenue Recognition and Advanced Revenue Management (ARM)
  • Human Resources
    Payroll, compensation, performance management, workforce management, new employee onboarding

Marketplace & E-Commerce Support - SuiteCommerce

Omni-Channel Deployments

  • SuiteCommerce Advanced or Standard implementation and development
  • 3rd party eCommerce integrations (Shopify, Magento, BigCommerce, WooCommerce, etc.)
  • 3rd party Marketplace integrations (Amazon, eBay, Walmart, etc.)
  • Buy Online, pick up in store.
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Support For Your NetSuite CRM

  • Customer Service Management
    • ‘My Account’ Self Service Portal
      Customer online access to view past orders, reorder, convert online quotes to sales orders, view statements, pay invoices, manage subscriptions, manage credit cards, request a refund/credit/return, log a case, and update address information. Works with SuiteCommerce or 3rd party eCommerce solutions.
    • Case Management
      Assign, manage and route customer support cases from multiple communications channels; track cases by product, issue, case type, customer and partner; monitor metrics including call resolution times, customer satisfaction, subscription renewals, and call volumes.
    • Knowledge Management
      Develop a rich, searchable knowledge center of support articles, best practices, help topics and training videos.
  • Sales Force Automation
    Opportunity, Quote, Forecasting, and Incentive Compensation Management
  • Marketing Management
    Marketing Automation, Campaign Management, Landing Pages and Forms, Lead Reporting and Analytics.

Cross-Functional NetSuite Support

  • Operational Process
    Quote-to-Cash, Procure-to-Pay, Design-to-Build, Record-to-Report.
  • Platform Performance & Security Optimization
    System architecture, capacity planning, integration pipelines, customization performance, and access controls.
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Entrust Your NetSuite Support Needs To
The Experts At Business Solution Partners

Contact Us Today!

Your Dedicated Support Team Is Waiting For You To Reach Out . . .

We're standing by to help you unlock the power of NetSuite with the best support services team in the industry.

Our NetSuite Support Staff is way more than a technical support resource. We help with technology and process, and ensure that your teams can leverage our solutions through proper training.

Give your ERP team the support it deserves with a Support Package from Business Solution Partners.

From Our Blog:

Your Software Provider can deliver technical support, but what if your needs go beyond platform usage? Whether your company is looking to onboard new systems, get practical advise and support, or are simply looking for a regular resource to help your teams succeed with NetSuite, you should consider working with a SaaS Certified Partner.

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