| Features | Advise | Enhance | Transform |
|---|---|---|---|
| Support of Existing Implemented Features |  |
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| Standard Report Customization Help | |
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| Standard Report Customization Creation |  |
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| Complex Report Creation & Customization (requiring Scripting, SQL, Complex Formulas, Advanced PDFs) |  |
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| Saved Search Help | |
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| Saved Search Creation | |
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| Complex Saved Search Creation (requiring Scripting, SQL, Complex Formulas, Advanced PDFs) | |
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| Dashboard Help (For Pre-Existing Dashboards) | |
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| Form Customization Support (For Pre-Existing Forms That May Be Broken Or Need Adjustments) | |
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| Custom Form Creation (Not Including Forms Requiring Custom Scripting) | |
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| Complex Form Creation (including forms that require custom scripting) | |
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| Custom Field Support | |
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| Complex Field Creation (including fields that require custom scripting) | |
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| Workflow Support (Pre-Existing Workflows, No Scripting) | |
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| Workflow Creation (Not Including Workflows Requiring Custom Scripting) | |
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| Complex Workflow Creation (including workflows that require custom scripting) | |
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| User Creation and Access Provisioning | |
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| Role Permission Support | |
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| Role Permission Administration | |
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| New Release Testing (w/ Client Provided Template & Test List) | |
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| Annual Customer Engagement Session (a $2000 value!) | |
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| Semi-Annual Customer Engagement Session (a $4000 value!) | |
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| General NetSuite Consulting and Implementation of New Modules or Features | |
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| Custom Application Support including Scripting, Integration or Software Development | |
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| End User Training | |
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| Admin Training | |
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| Flex Hours include for Transform Support calculated hours per month = .01% x NetSuite AAR (i.e. $100,000 yearly AAR = 10hrs. per month) |
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Everyone needs a lifeline from time to time. Business Solution Partners basic support package provides just that - expert advise for all your NetSuite needs.
Our basic support is designed for customers with the bandwidth and resources to take action on our recommendations, but need help understanding the functionality, process or strategy behind the solution. With our expert team guiding your in-house efforts, there is nothing you can't accomplish with NetSuite.
Don't have the bandwidth or personnel needed to perform critical administrative tasks in your NetSuite Portal? Let Business Solution Partners Enhance your Oracle NetSuite experience with Admin Level Support.
With this package, you get all of the advice and guidance of our basic package, PLUS the administrative resource you need to execute. Our support team will act as your Netsuite admin, managing tasks from users and roles to forms and fields.
Transform your approach to NetSuite with support services designed for the highly customized portal. In addition to all the features of the Advise and Enhance programs, you'll receive a monthly allotment* of "Flex Hours" to use as you see fit.
Use your Flex Hours for End User or Administrator Training, Custom Scripting Needs or Advanced Formulas. You determine the best allocation of resources and we do all the work...
*"Flex Hours" are determined by Annual NetSuite Platform Spend.
