Get Unlimited, Same Business Day Support
From Our Experienced NetSuite Pros
Choose Flex Hours and/or Dedicated Support & Never Worry
About How Much It's Going To Cost To Pick Up The Phone Again...
Solve For Your NetSuite Needs With Minimum Commitment and Flexible Terms
Flex Hour services include customizations, integrations, new module setup, complex report, saved search, workflow and form creation, end user and administrative training, new release testing, etc. – anything you need to make your NetSuite instance sizzle with efficiencies! Flex hours can even be used for SuiteScripting and Custom Application Development projects under 40 hours.
Work with a consistent team of NetSuite expert consultants for more efficient consumption of your hours, and better use of your time and resources. They will get to know your business over time, so you don’t have to start from scratch for each project.
Flex Support Contract Details:
*BSP Support Packages are billed monthly. Pricing is dependent upon your Total Annual NetSuite License Expenditure (AAR), as calculated by tier. Minimum monthly rate shall be $600.
Support available 9:00am - 5:00pm North American Hours (i.e. we're open 9-5 on the East Coast and West Coast)
Guaranteed Support - Business Solution Partners guarantees same-day response to any support request received before 3pm EST. Support requests received after 3pm EST are guaranteed a next day response. Advise and Enhance tiers guarantee access for two (2) client employees to utilize the resources of a dedicated BSP Support Team member. Dedicated Support & Administrative Services do not include SuiteScripting or Custom Application Development. SuiteScripting and Custom Application Development projects that are scoped at less than 40 hours are eligible for flex hours.
Your Guide To Exactly What Services Are Included In Dedicated Support Tiers & Flex Hours
(we'll give you a hint... if it involves Custom Application Development or SuiteScripting, you'll want flex time)
|Support of Existing Implemented Features|
|Standard Report Customization Help|
|Standard Report Creation|
|Saved Search Help|
|Saved Search Creation|
|Dashboard Help (For Pre-Existing Dashboards)|
|Form Customization Support
(For Pre-Existing Forms That May Be Broken Or Need Adjustments)
|Custom Form Creation
(Not Including Forms Requiring Custom Scripting)
|Custom Field Support|
(Pre-Existing Workflows, No Scripting)
(Not Including Workflows Requiring Custom Scripting)
|User Creation and Access Provisioning|
|Role Permission Support|
|Role Permission Administration|
|Annual Customer Engagement Session
(a $2000 value!)
|Semi-Annual Customer Engagement Session
(a $4000 value!)
|Complex Report Creation & Customization (requiring Scripting, SQL, Complex Formulas, Advanced PDFs)|
|Complex Saved Search Creation (requiring Scripting, SQL, Complex Formulas, Advanced PDFs)|
|Complex Form Creation (including forms that require custom scripting)|
|Complex Field Creation (including fields that require custom scripting)|
|Complex Workflow Creation (including workflows that require custom scripting)|
|New Release Testing (w/ Client Provided Template & Test List)|
|General NetSuite Consulting and Implementation of New Modules or Features|
|Custom Application Support including Scripting, Integration or Software Development|
|End User Training|
BSP has expertise across the board with product (distribution, manufacturing, retail & eTail), service, and software companies. Flex Hours can be used to setup, optimize, and automate any of these areas:
We're standing by to help you unlock the power of NetSuite with the best support services team in the industry.
Our NetSuite Support Staff is way more than a technical support resource. We help with technology and process, and ensure that your teams can leverage our solutions through proper training.
Give your ERP team the support it deserves with a Support Package from Business Solution Partners.
Your Software Provider can deliver technical support, but what if your needs go beyond platform usage? Whether your company is looking to onboard new systems, get practical advise and support, or are simply looking for a regular resource to help your teams succeed with NetSuite, you should consider working with a SaaS Certified Partner.