Advise | Enhance | Flextime Blocks | |
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Support Services | |||
Support of Existing Implemented Features | |||
Standard Report Customization Help | |||
Standard Report Creation | |||
Complex Report Creation & Customization Requiring Scripting, SQL, Complex Formulas, Advanced PDFs |
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Saved Search Help | |||
Saved Search Creation | |||
Complex Saved Search Creation Requiring Scripting, SQL, Complex Formulas, Advanced PDFs |
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Dashboard Help For Pre-Existing Dashboards |
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Form Customization Support For Pre-Existing Forms That May Be Broken Or Need Adjustments |
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Custom Form Creation Not Including Forms Requiring Custom Scripting |
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Complex Form Creation Including forms that require custom scripting |
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Custom Field Support | |||
Complex Field Creation Including fields that require custom scripting |
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Workflow Support Pre-Existing Workflows, No Scripting |
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Workflow Creation Not Including Workflows Requiring Custom Scripting |
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Complex Workflow Creation Including workflows that require custom scripting |
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User Creation & Access Provisioning | |||
Role Permission Support | |||
Role Permission Administration | |||
Annual Customer Engagement Session A $2000 Value! |
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Semi-Annual Customer Engagement Session A $4000 Value! |
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New Release Testing With Client Provided Template & Test List |
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Implementation of New Modules or Features | |||
Strategic NetSuite Consulting | |||
Custom Application Support Including Scripting, Integration or Software Development |
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End User Training | |||
Admin Training |
Our Support Matrix
Your Guide To Exactly What Services Are Included With Dedicated Support Tiers
and how FlexTime Development Blocks Can Turbocharge Your Support Engine
*BSP Support Packages are billed monthly. Advise and Enhance Dedicated Support pricing is dependent upon your Total Annual NetSuite License Expenditure (AAR), as calculated by tier. Minimum monthly rate shall be $600. Flextime Blocks are sold at fixed rates. Minimum monthly hours shall be seven. Support available 9:00am - 5:00pm North American Hours (i.e. we're open 9-5 on the East Coast and West Coast)
†Guaranteed Support - Business Solution Partners guarantees same-day response to any support request received before 3pm EST. Support requests received after 3pm EST are guaranteed a next day response. Advise and Enhance tiers guarantee access for two (2) client employees to utilize the resources of a dedicated BSP Support Team member. Dedicated Support & Administrative Services do not include SuiteScripting or Custom Application Development. SuiteScripting and Custom Application Development projects that are scoped at less than 40 hours are eligible for flex hours.
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