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What OPERIS Is

Operis is the NetSuite Managed Services and Support program from Business Solution Partners (BSP), an Oracle NetSuite Solution Provider and Alliance Partner. Operis covers what happens after NetSuite goes live: ongoing support, configuration work, finance and technical expertise, documentation, and strategic planning for organizations already running NetSuite.

Support is Delivered Though Six Products, in Two Families:

Operis Managed Services

Essentials, Optimize, Growth and Augment are proactive: staffed with named resources, including a named Client Success Architect, structured Business Reviews, and Weekly Activity Reporting.


Support Contracts

Advise and Assist are reactive: You Ask, We Respond

The Name Is Deliberate

Operis is Latin for Craftsmanship

The Art of Work Done Well
by People who Care
About Doing it Well

Built for Companies Already Live on NetSuite

The Implementation Is Over, The Work Isn't. Go-Live is where most NetSuite relationships thin out - the project team rolls off, the partner goes quiet, and whatever happens next is on you. Operis is built for the years after that, when the account keeps changing and nobody owns it.

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✅    Organizations 12–18 Months Past Go-Live Who Need Structured Oversight, Not Another Implementation

✅    Finance Teams Who Need A NetSuite Partner Who Speaks Accounting, Not Just SuiteScript

✅    Companies With No Internal NetSuite Owner - Or An Internal Admin Who Is Stretched Too Thin

✅    Fast-growing and PE-backed organizations running multiple parallel NetSuite initiatives 

✅    Organizations doing M&A, new entity setup, or new module rollouts 

✅    NetSuite ACS customers who feel the gaps in strategic guidance and senior escalation

✅    Companies whose NetSuite was implemented by someone else - including partners who have since disappeared

✅    Anyone tired of explaining their business to a different consultant every time they open a ticket

A Modern Approach To NetSuite Support

Aligned to how fast your business actually changes. Two NetSuite releases a year. New entities, new modules, new people. AI features landing in your account whether you plannded for them or not. Most support modeuls were built for an ERP that sits still. Yours hasn't sat still since go-live.

THE OLD WAY

❌ A Ticket Queue - Not A Relationship

❌ A Different Consultant Every Time

❌ No Idea Where The Hours Went

❌ Nobody Owns Your NetSuite Strategy

❌ Unexplainable, Undocumented Customizations 

❌ Every NetSuite Release Is A Supprise

❌ Institutional Memory Walks Out The Door 

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THE OPERIS WAY

✅   Named Client Success Architect Who Knows Your Account

✅   Named Resources With Continuity Across Every Request

✅   Weekly & End-of-Month Activity Reports, Hour by Hour

✅   Scheduled Business Reviews Timed To Your Tier

✅   A Documented Technical Audit & Architecture Map

✅   Release Impact Analysis Before The Release Lands

✅   Account History, Decisions, and Fixes Documented & Retained

 

Proactive Isn't A Promise.
It's A Ratio.


Operis targets 70% of engagement hours on improving your NetSuite account, and 30% on general support.


Every managed services provider says they're proactive. Operis measures it. The 70/30 target is what separates a managed service from a support contract - and it's why every Operis engagement starts with Business Discovery, runs on a prioritized case backlog you control, and gets reported back to you weekly.

If the ratio inverts - if BSP is spending all of your hours firefighting - that's a finding, and your Client Success Architect raises it at your next Business Review.

That's the job.

Proactive

Why BSP?

 

35+ Years As An ERP Leader

+600 NetSuite Implementations Delivered

One of NetSuite's First Partners
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Named
Not
Pooled

A Client Success Architect assigned to your account by name - at every Operis tier.

Proactive
By
Design

A 70/30 target: improving your account, not just answering your tickets.

Total
Hour
Transparency

Weekly and month-end Activity Reports. Baseline, consumed, and extended hours.

Discovery
Before
Action

Business Discovery first. BSP learns your account before proposing a single change.

Full
Bench
Access

Finance, functional, technical, and development specialists make up your team.

Right
Sized
First

Comprehensive scoping right-sizes your engagement before you over-buy.

Two Families, Six Products

BSP's NetSuite post-implementation lineup splits along one question:
Do you want reactive help when you ask for it, or a proactive partnership?

Operis Managed Services Are Proactive

A named Client Success Architect, Business Discovery, structured Business Reviews, weekly and end-of-month Activity Reports, and a defined path for work that grows into a project.
SUPPLEMENT

Augment

requires an active NetSuite ACS contract

Already on ACS? Layer a named CSA and senior escalation on top of it.
FOUNDATION

Essentials

10 hrs/unit · annual review

Named CSA and pooled access to the bench. The step up from reactive support.
REFINEMENT

Optimize

15 hrs/unit · semi-annual review

Adds a named functional consultant and finance specialist alongside your CSA.
FLAGSHIP

Growth

3 unit min · quarterly review

A fully named bench across all five diciplines, plus a technology charter.

Support Contracts Are Reactive

You reach out, BSP responds. No named Client Success Architect, no proactive recommendations. Sized for stable environments that want trusted NetSuite expertise on call.

Advise

ADVISORY ONLY, NO EXECUTION

Assist

POOLED HOURS, QUARTERLY ROLL OVER

Not Sure Which One? That's The Conversation...

BSP would rather right-size you up front than have you over-buy.

Click Here to Connect With Our Support Experts

What Every Operis Engagement Includes

Regardless of tier...

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✅ Named Client Success Architect - Your single point of continuity at BSP, and the person that triages your cases, runs your Business Reviews, and owns your backlog with your team.

✅ Initial Business Discovery - Business Direction, Technical Audit, and Finance Setup Audit, presented back to you.

✅ Email-based Case Intake - To NetSuiteSupport@bspny.com, triaged and assigned by your CSA.

✅ Weekly & EoM Activity Reports - Showing baseline, consumed, and extended hours, case by case, plus open backlog.

✅ Scheduled Business Reviews - On a cadance to match your tier.

✅ Business Review Co-Pilot - Your CSA joins your internal NetSuite and ISV reviews as an extension of your team.

✅ Access to BSP's Full Bench - Finance, functional, technical, and development specialists as required.

✅ Preferred Partner Escalation - Direct relationships with senior staff at strategic ISVs, for when standard channels stall.

✅ A Defined Project Path - For work that exceeds your tier's threshold, so support hours stay available for support.

Every Operis Engagement
Starts With A Business Discovery

Business Discovery is a structured audit of your NetSuite account, your finance setup, and your business direction,
delivered at the start of every Operis Managed Services engagement and included in the price of every tier.
BSP's position is simple: Nobody should recommend structural changes to a NetSuite account they haven't examined.

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Business Direction

Led by your Client Success Architect
Conversations with key staff covering business initiatives, pain points, friction, and long-term goals. Where BSP learns what the business is actually trying to do.

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Finance Setup Audit

Led by a BSP Finance Specialist
A review of your finance configuration, financials tie-out, closed periods, and bank reconciliations. By people with accounting backgrounds, not just NetSuite experience.

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Technical Audit

Performed by a BSP Tech Consultant
An inventory of enabled features, modules, users, role types, scripting, workflows, and customizations. For most customers, the first documented picture of their account.

Frequently Asked Questions

Let's Find The Right Tier

contact@bspny.com


Phone: 516.609.5000
Toll Free: 855.977.7100

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