WennSoft

WennSoft Service Management

The WennSoft Service Management Series is designed to improve the way you manage service calls, dispatch, resolution tracking, contract management and much more, all within the familiar Microsoft environment.

Service Call Management
Effective tracking and reporting solutions can help you plan and solve customer problems more efficiently. Using Service Call Management ensures the right technician gets assigned to the job, preventing wasted time and travel. Each service call is stamped with the time and associated data, providing technicians with an accurate schedule, detailed work order and complete service history, allowing you to guarantee service response time and measure your results. Best of all, you can monitor your bottom-line expenses while effectively delivering service to your customers.

Service Dispatch
A comprehensive Schedule and Dispatch System allows you to see all facets of the customer relationship and leverage that knowledge to improve customer service. All calls are viewed on a multiple-view Dispatch Board, making it easy to check and adjust technician workloads, set or change appointments, update call status (e.g., dispatch, arrived, complete) and monitor commitments under service-level agreements. The module allows you to schedule by service area, skill set or technician schedule, which allows you to assign the best technician available for a call. The WennSoft Schedule and Dispatch System is designed to improve your response time and accuracy. As a result, you will lower costs while keeping your focus on what is most important: your customers.

WennSoft Job Cost

WennSoft Job Cost puts you in control of your projects, allowing you to increase margins, improve cost control and boost profitability. Designed to adapt to changing business environments, WennSoft Job Cost allows project managers to utilize job data to proactively manage labor, materials and equipment.

At Business Solution Partners, we have extensive experience deploying WennSoft Job Cost and integrating it with the powerful accounting functionality of Microsoft Dynamics GP. This solution gives project managers the ability to proactively manage labor, materials, equipment, subcontractors and other user-defined categories. Additional built-in benefits include billing and accounts receivable, change-order management, contract administration, union payroll, budgeting and reporting.

Designed to adapt to changing business environments, WennSoft Job Cost enables project-based businesses and project managers to track actual and budget activity by project, job or phase in further detail while easily tracking revenue, expenses and profitability. Job Cost helps you keep the focus on project profitability by providing accurate and up-to-date information to everyone.

WennSoft Project Management Portal

WennSoft Project Management Portal allows you to easily create documents and manage projects from one central location. Custom workflows keep project managers updated on project status, tasks they need to complete and dates missed by others (including vendors), allowing you to identify an issue before it becomes a problem.

Accessed via Microsoft SharePoint 2007, WennSoft Project Management Portal provides the tools you need to create and track common project documents.

With WennSoft Project Management Portal you can:

• Manage projects more effectively. Project Management Portal allows you to manage each of your projects from an individual project site. A top-level site contains companywide information. Upon login, users arrive at your company home page, from which they can navigate to individual sites containing separate content for each project. Per-site and document-level user and group permissions allow you to limit access to information to those that need it.
   
• Easily create documents. Project Management Portal provides the tools you need to create and track common project documents, such as RFIs, meeting minutes, daily job reports, safety meeting reviews, submittals and transmittals. Plus browser-based forms ensure consistent, speedy document creation.
   
• Effortless management of documents. Project Management Portal allows project managers to track the submittal and approval of project documents, helping them understand the potential impact on a project's schedule. Industry-tailored workflows built on Windows Workflow Foundation direct a document to the designated recipient(s) and begin an approval/feedback cycle specific to the type of document and required response. Project managers receive reminders for overdue tasks, drawings, submittals or other actions.