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BSP Success Story
Qosina Corporation Replaces Multiple Systems with
Company Profile Founded in 1980, Qosina is a Long Island-based company that supplies components to the medical, cosmetic, cleanroom, veterinary, and pharmaceutical industries worldwide. They offer a full selection of clamps, connectors, luers, caps, stopcocks, checkvalves, spikes, kit components and adapters. Qosina is the parent company of Qosmedix - a leading supplier to the cosmetic, skin care and spa industries. Project Background and Goals Qosina carries thousands of different items in stock and ships hundreds of orders each day - typically shipping the same day that the order is received. They were running their order processing, packaging, and shipping processes with 5 separate software applications, requiring a significant number of manual operations to enter and re-enter information into each one. Additionally, the company relied on a paper-based inventory system to provide customers with product availability information and estimated shipping date. In 2002, Qosina recognized that they could lower cost, speed up operations, and reduce errors by installing and using a single fully-integrated business solution. Solution Implementation Qosina selected Business Solutions Partners to help them select, install, customize, and integrate their new business application. Microsoft Business Solutions eEnterprise was selected as the best application to meet Qosina's needs. Working closely together, the Qosina and BSP teams used the new software application to create a seamless process flow from order entry, to logistics, to picking, packing, and shipping the product. To accomplish this, the original 5 separate applications were either replaced entirely or integrated tightly with eEnterprise. In addition, Qosina's original paper-based inventory system was replaced with real-time inventory reporting from eEnterprise and Microsoft SQL Server, the database selected for the system. There are now 30 concurrent users interfacing with the new business application at Qosina. Benefits Realized At the conclusion of the project, Qosina accomplished all of its goals. The financial accounting and order processing system was installed and customized to be compatible with Qosina's unique business processes. They are now planning to integrate their Web site with their product database. This will allow them to publish real-time product information, accept orders online, and provide customer service information online. Additionally, BSP and Qosina are planning to select and implement a totally integrated CRM application into their business process. Specific benefits realized by Qosina as a result of the project include: · Significantly reduced cost of paperwork and manual data entry into multiple systems · Faster and more accurate turnaround from order to shipment · Accurate and comprehensive inventory reporting and business information · Improved employee and customer satisfaction Testimonials · "Business Solution Partners and Microsoft Business Solutions have helped us automate many of our business processes and thereby saved us time and money." - Stuart Herskovitz, President, Qosina. · "With Microsoft Business Solutions and Business Solutions Partners, our systems work faster and make fewer errors. Everyone is happy about that." - Gerry Quinn, COO, Qosina. |
