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Customer Relationship
Management BSP Customer Relationship Management (CRM) solutions enable companies to build closer and more profitable relationships with their customers -- through increased sales effectiveness, more consistent customer service, and more disciplined marketing. With CRM solutions, Sales and Marketing processes are automated, and data from all customer touch-points is integrated together and made readily accessible. Since customers will choose the communications channels that they prefer, CRM provides a means for maintaining a consistent dialogue with them in all channels -- about products and services, product support, delivery status, and the like. Customer interactions are seamless from one session to the next -- no matter which sales representative or which channel is involved. All information from customer sessions is stored in a database and easily viewed by any person with access to the system. The result is significantly increased customer satisfaction and customer loyalty.
Microsoft Customer Relationship Management (CRM) is an application that helps small and medium-sized businesses build profitable customer relationships. Its integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. It uses a centralized information database that easily integrates with existing business systems -- such as Microsoft Business Solutions Financials. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, a searchable knowledgebase, and a Customer Portal that lets customers serve themselves. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .Net technologies, Microsoft CRM is easy to deploy, to customize, and to use. It is accessible from Microsoft Outlook and the Web, integrates easily with other business applications, and scales as business grows. Microsoft CRM helps businesses improve their customer acquisition and retention. With a complete view of customer information, the sales team can track customers and new leads through the entire sales cycle and easily update records. Working closely with the customer, the BSP staff of CPAs, MBAs, Sales Professionals, and Microsoft Certified Solution Developers uses a time-proven methodology to analyze, plan, design, build, validate, deploy, train and support its technology solutions. BSP's recommendation for a best-of-breed, award-winning CRM application could include Microsoft Dynamics CRM.
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"We are proud to introduce new Products that add value and functionality to Microsoft CRM!" BSP Development Team "How quickly can you send me a quote?"
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Success Story:
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